Information Technology Specialist
As an Information Technology Specialist, you will:
Assist in developing the Energy Information Technology Services (EITS) Service Desk and Application Support Office standards, policies, plans, and procedures. As recommendations for new initiatives are approved, provide direction and oversight to the teams tasked to develop and implement them. Continually assesses industry best practices to identify new and emerging incident management concepts, technologies, techniques, and tools that offer good potential for successful exploitation and application within the Office, especially to program elements that experience has demonstrated, cannot be addressed using available means and resources. Provide continuing technical oversight assistance for ongoing Service Desk and Customer Support programs and activities. Participate actively in all scheduled and impromptu meetings and reviews, at which the office is a stakeholder. Your work experience must be IT related; your work experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification). You must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; and is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the competency requirements above, a qualified candidate's online application must demonstrate at least one year of specialized experience equivalent to the GS-11 level in the Federal Service. Specialized experience for this position is defined as:
oAssessing reports of service provider performance for encompassing technical data concerning incidents time and cost incurred in reaching a resolution.oAnalyzing service provider performance data to identify summaries, trends, and problem areas, requiring immediate or long term attention.oProviding input for briefings and reports, that could affect system designs, business practices, resource allocations, or customer relations. Your application and resume should demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must describe in your application how your past work experience demonstrates that you possess the KSAs identified below. Cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write see resume in your application! 1.Knowledge of and skill in applying, the principles and objectives of information management and technologies, including hardware and software, data and applications to improve the performance of technical and management functions within the program.2.Knowledge of, and skill in applying, IT disciplines; business requirements of customer organizations; customer support principles, methods, and practices; and project management methods.3.Knowledge of, and skill in applying policy and planning concepts and practices; Agile project management techniques to deliver incremental results and value; performance management and measurement methods and tools; and project management methods to work with other departments build business cases; demonstrate total cost of investment; and establish metrics and associated performance measurement tools.4.Knowledge of and skill in applying, business process engineering concepts and methods sufficient to participate in studies designed to identify potential improvements in the way information technology is applied to key business functions. Experience refers to paid and unpaid experience. Examples of qualifying unpaid experience may include:
volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade:
Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration CTAP/ICTAP candidates:
To be considered well qualified you must meet all of the requirements as described in this section.You must meet all qualifications and eligibility requirements by the closing date of this announcement.
Estimated Salary: $20 to $28 per hour based on qualifications.
Assist in developing the Energy Information Technology Services (EITS) Service Desk and Application Support Office standards, policies, plans, and procedures. As recommendations for new initiatives are approved, provide direction and oversight to the teams tasked to develop and implement them. Continually assesses industry best practices to identify new and emerging incident management concepts, technologies, techniques, and tools that offer good potential for successful exploitation and application within the Office, especially to program elements that experience has demonstrated, cannot be addressed using available means and resources. Provide continuing technical oversight assistance for ongoing Service Desk and Customer Support programs and activities. Participate actively in all scheduled and impromptu meetings and reviews, at which the office is a stakeholder. Your work experience must be IT related; your work experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification). You must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; and is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the competency requirements above, a qualified candidate's online application must demonstrate at least one year of specialized experience equivalent to the GS-11 level in the Federal Service. Specialized experience for this position is defined as:
oAssessing reports of service provider performance for encompassing technical data concerning incidents time and cost incurred in reaching a resolution.oAnalyzing service provider performance data to identify summaries, trends, and problem areas, requiring immediate or long term attention.oProviding input for briefings and reports, that could affect system designs, business practices, resource allocations, or customer relations. Your application and resume should demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must describe in your application how your past work experience demonstrates that you possess the KSAs identified below. Cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write see resume in your application! 1.Knowledge of and skill in applying, the principles and objectives of information management and technologies, including hardware and software, data and applications to improve the performance of technical and management functions within the program.2.Knowledge of, and skill in applying, IT disciplines; business requirements of customer organizations; customer support principles, methods, and practices; and project management methods.3.Knowledge of, and skill in applying policy and planning concepts and practices; Agile project management techniques to deliver incremental results and value; performance management and measurement methods and tools; and project management methods to work with other departments build business cases; demonstrate total cost of investment; and establish metrics and associated performance measurement tools.4.Knowledge of and skill in applying, business process engineering concepts and methods sufficient to participate in studies designed to identify potential improvements in the way information technology is applied to key business functions. Experience refers to paid and unpaid experience. Examples of qualifying unpaid experience may include:
volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade:
Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration CTAP/ICTAP candidates:
To be considered well qualified you must meet all of the requirements as described in this section.You must meet all qualifications and eligibility requirements by the closing date of this announcement.
- Department:
2210 Information Technology Management - Salary Range:
$86,335 to $112,240 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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