IT Client Systems Support Specialist

The Client Systems Support Specialist will use critical thinking and standard operating procedures to perform IT support activities and resolve issues to ensure effective and timely resolution of tickets. This position ensures the integrity and reliability of the client computing environment and provides first and second level support in all technology related issues. The Client Systems Support Specialists responsibilities includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, related equipment and software while ensuring optimal workstation performance. They will work with other groups and in particular the Client System Administrators to provide the necessary support to resolve client and site issues.
Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Objectives (SLOs).
Accurately document instances of hardware failure, repair, installation, and removal in the Service Desk Knowledge base system.
Perform tasks related to client support in acquisitions integrationsAdminister and support current Anti-virus and WSUS implementations to ensure the security of client systems.
Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation.
Perform application compatibility and load testing to ensure the stability and performance of workstation images.
Creation, testing and maintenance of client application distribution procedures.
Performs activities related to the operations and monitoring of the IT environment.
Implement, configure, troubleshoot and maintain network printers.
Implement, configure, troubleshoot and maintain phones.
Monitor desktops for patching and anti-virus compliancy.
Obtain approval and purchase hardware and software as required or requested.
Provides rotational on-call and after-hours support.
Perform other duties as assigned.
Associates or Technical degree (1 or 2-years) in discipline appropriate to position plus 2 years experience or 4 years of equivalent experience. Experience must include at least 1 year at the preceding level or equivalent.
Knows and applies fundamental concepts, practices, and procedures of particular field of specialization, with awareness of related fields.
Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, and compile and present information clearly.
Analytical and reasoning ability for solving problems and good judgment for complex decision-making.
Capable of planning and organizing work and processes.
Ability to self-direct multiple projects and meet deadlines.
Ability to cooperate and have the interpersonal skills to work effectively as a team member.
Quality orientation.
Motivation to provide excellent internal and external customer service
Ability to present ideas in user-friendly language.

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