Frozen Foods Part-Time Customer Service

Company Name:
Title: Frozen Foods Part-Time Customer Service
Location: MD-Germantown-Germantown,20600 Seneca Meadows Parkway,Germantown,MD 20876
Other Locations:
A glimpse at the job:
Our Frozen Foods department is home to products our customers use every day, at each meal and for quick entertaining solutions. As a team member in this area, you will be responsible for ensuring cases are stocked and customers are receiving the incredible service Wegmans prides itself on. If you enjoy cold climates and working with a team to get the job done, this could be the position for you!
I will add value by:
Providing incredible customer service by proactively approaching customers, helping them locate products, answering questions and offering suggestions or solutions to help complete their meal
Working with team members to maintain the overall appearance of the department, ensuring products are properly displayed in freezers, product levels are sustained throughout the day, cases are cleaned and reshops are done on a timely basis
Familiarizing self with products in the department as well as inventory in the backroom to better assist customers in locating items, being able to quickly answer questions about product availability
Breaking down deliveries, stocking cases on the sales floor and backroom freezers ensuring products are moved quickly from room temperature areas to freezers
Recognizing seasonal holiday and weather effects on product sales, being sure to maintain a constant flow of these products going out to cases
Maintaining open lines of communication with team members and Frozen Team Leader to ensure most efficient operations in the department
Properly handling products and equipment in accordance with food safety and safety guidelines
What abilities I must bring to the table to be considered:
Provideincredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
Possessteamwork and diversity awarenessby listening to others' points of view and recognizing and appreciating differences
Recognize and seek opportunities forcontinuouslearningto gain new understandings, skills and knowledge
Properly handle, prepare, transport and store products; ensuringfood and human safetypractices are strictly adhered to
Possessorganizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
Utilize resources to educate self and others about product uses and characteristics, being sure to share acquiredproductknowledge
Has knowledge of products used throughout the store and works across departments to provideknowledge based serviceto assist customers in finding complete meal solutions
What will set me apart from other candidates:
Customer service experience, preferably in a food service, grocery or retail setting
Work environment:
Work involves continuous interaction with customers and co-workers in a fast-paced environment
Involves expose to and work in below freezing temperatures
Typical motions include repetitive hand and arm movements, bending and reaching
Responsible for moving and lifting an average of 8 - 32 pounds with a maximum weight lifted of 50 pounds occasionally to frequently
May be exposed to various allergens
Will be required to spend the majority of time on his or her feet and stand or walk without a break for up for 4 hours
Employment at Wegmans may be contingent upon your completion and our evaluation of a physical, drug screen and/or criminal background check.

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