Backup & Recovery Sr Systems Engineer - 100% On-site/ Hybrid considered
Job DescriptionThe Senior Systems Engineer will be responsible for participating in projects and daily activities that will create and develop new Disaster Recovery and Backup infrastructure architecture, critical organizational initiatives, and the implementation of core infrastructure systems.
The Senior Systems Engineer must possess a comprehensive understanding of IT infrastructure combined with the ability to execute technical solutions that meet the needs of our customers as well as our organization.
Additionally, the Senior Systems Engineer will act as an escalation point within the Engineering team and provide Subject Matter Expertise on one or many core BaaS and/or DRaaS technologies supporting our Service offerings.
Responsibilities & Essential FunctionsFocused on superior customer service with high energy, professionalism, and welcoming characteristics.
Provides clear and accurate customer communication(s) in a timely fashion regarding the status of their issue or concern.
Responsible for development & execution of processes and control systems to ensure theonsistent delivery of highly secure & available backup & recovery platforms.
Completes assigned installs and implementation projects in a timely fashion.
Develops Infrastructure documentation to accurately reflect the as-built information of the solution design and includes details of our Backup & Recovery environments.
Provides clear & accurate communications to the participating Sales or project manager regarding assigned tasks to meet implementation deadlines and objectives.
Develop, validate, and maintain our Infrastructure documentation.
Participate in team on-call rotation including all-hands on deck situations.
Active participation in customer pre-test planning meetings.
Close coordination with other internal teams (Network, Mainframe, Power Systems, Hosting, Test Management, etc.
) in preparation of events.
Setup and teardown of infrastructures for customer Disaster Recovery exercises.
Provide technical support during customer exercises.
Ability to work pre-scheduled alternate shifts to accommodate customer testing.
Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value.
Strong ability to work in a highly sensitive and confidential environment including Federal agencies.
Implement and manage Customer POCs to technical closure.
Work closely with the Sales & Product departments to secure new partners and customers.
Recommended Skills Architecture Communication Control Systems Customer Service Disaster Recovery Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
The Senior Systems Engineer must possess a comprehensive understanding of IT infrastructure combined with the ability to execute technical solutions that meet the needs of our customers as well as our organization.
Additionally, the Senior Systems Engineer will act as an escalation point within the Engineering team and provide Subject Matter Expertise on one or many core BaaS and/or DRaaS technologies supporting our Service offerings.
Responsibilities & Essential FunctionsFocused on superior customer service with high energy, professionalism, and welcoming characteristics.
Provides clear and accurate customer communication(s) in a timely fashion regarding the status of their issue or concern.
Responsible for development & execution of processes and control systems to ensure theonsistent delivery of highly secure & available backup & recovery platforms.
Completes assigned installs and implementation projects in a timely fashion.
Develops Infrastructure documentation to accurately reflect the as-built information of the solution design and includes details of our Backup & Recovery environments.
Provides clear & accurate communications to the participating Sales or project manager regarding assigned tasks to meet implementation deadlines and objectives.
Develop, validate, and maintain our Infrastructure documentation.
Participate in team on-call rotation including all-hands on deck situations.
Active participation in customer pre-test planning meetings.
Close coordination with other internal teams (Network, Mainframe, Power Systems, Hosting, Test Management, etc.
) in preparation of events.
Setup and teardown of infrastructures for customer Disaster Recovery exercises.
Provide technical support during customer exercises.
Ability to work pre-scheduled alternate shifts to accommodate customer testing.
Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value.
Strong ability to work in a highly sensitive and confidential environment including Federal agencies.
Implement and manage Customer POCs to technical closure.
Work closely with the Sales & Product departments to secure new partners and customers.
Recommended Skills Architecture Communication Control Systems Customer Service Disaster Recovery Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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